I've determined a solution for this error and is applicable to Windows 10. It will require a reinstall of Kutools for Excel. Prior to installing, you need to change a few properties on the install EXE file. Also, you want to make sure there are no Excel activities in Task manager.
It should work as expected now when Excel starts up.
- Right click on the installer EXE file and go to properties
- On the general tab, check the "unblock" box and then click on apply.
- On the Compatibility tab, check the two items shown in image 2 and click apply.
- Run this program in compatibility mode for Windows 8
- Run this program as an administrator
- Click OK to close out the properties box
- Run the install EXE program
It should work as expected now when Excel starts up.
Attachments (2)
0
1 year ago
·
#3304 Hi,
I think it's the exact same Beta than the one you shared before.
I tried anyway and I still have the same issue, no matter where I click, nothing happens. So that's impossible to reach to error submission form of course.
I will go for a competitor as it looks like there's no solution here.
I think it's the exact same Beta than the one you shared before.
I tried anyway and I still have the same issue, no matter where I click, nothing happens. So that's impossible to reach to error submission form of course.
I will go for a competitor as it looks like there's no solution here.
1 year ago
·
#3295 Hi,
Please try the beta below: https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
You can find Error Submission in Help > Setting Center as shown below:
Amanda
Please try the beta below: https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
You can find Error Submission in Help > Setting Center as shown below:
Amanda
Attachments (1)
1 year ago
·
#3294 Hi there,
We are now working on a new beta. And I will send that to you as soon as it's done.
So sorry for the late reply.
Amanda
We are now working on a new beta. And I will send that to you as soon as it's done.
So sorry for the late reply.
Amanda
1 year ago
·
#3293 Hi there.
So I presume there's no solution and I better look for competitor's solution?
So I presume there's no solution and I better look for competitor's solution?
1 year ago
·
#3280 Well I did 3 years ago and I was about to renew.
But there is no point on renewing if the add in is not working on my computer :/
But there is no point on renewing if the add in is not working on my computer :/
1 year ago
·
#3279 Hi Thomas,
Could you please tell me that did you register the Kutools? I just want to make sure 😂
Amanda
Could you please tell me that did you register the Kutools? I just want to make sure 😂
Amanda
1 year ago
·
#3273 Hi Amanda,
I uninstalled again and installed this version but I still have the same issue. (Detong thing) and no matter where I click on the extension, nothing happens, therefore I can't use the Error Submission thing.
I uninstalled again and installed this version but I still have the same issue. (Detong thing) and no matter where I click on the extension, nothing happens, therefore I can't use the Error Submission thing.
1 year ago
·
#3270 Hi Thomas,
Please try the new beta below and see if there is still Detong.Kteloader Add-In error information. If yes, please send us the error with the Error Submission button in this new beta version.
https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
Thanks in advance.
Amanda
Please try the new beta below and see if there is still Detong.Kteloader Add-In error information. If yes, please send us the error with the Error Submission button in this new beta version.
https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
Thanks in advance.
Amanda
1 year ago
·
#3265 I would love to.
But no matter what button I click on your add-in, my curser change for a few second with the "circle loading" and then back to normal.
Nothing else ever happens.
You can see it on this video : https://www.dropbox.com/s/5p0kcr21zx5ie7t/Enregistrement%20de%20l%E2%80%99%C3%A9cran%202022-12-02%20%C3%A0%2009.55.44.mov?dl=0
But no matter what button I click on your add-in, my curser change for a few second with the "circle loading" and then back to normal.
Nothing else ever happens.
You can see it on this video : https://www.dropbox.com/s/5p0kcr21zx5ie7t/Enregistrement%20de%20l%E2%80%99%C3%A9cran%202022-12-02%20%C3%A0%2009.55.44.mov?dl=0
1 year ago
·
#3263 Hi there,
Please click Feedback > Error Submission in the Help group on the Kutools tab, and send the error file (KutoolsInfo.txt) to us.
Please add detong.kteloader in the message subject.
Thanks in advance.
Amanda
Please click Feedback > Error Submission in the Help group on the Kutools tab, and send the error file (KutoolsInfo.txt) to us.
Please add detong.kteloader in the message subject.
Thanks in advance.
Amanda
Attachments (1)
1 year ago
·
#3262 Thanks Amanda.
I uninstalled the previous version and installed this beta version.
I still have the same window when I open Excel saying detong.kteloader generated a problem. And if I do not desactivate Kutools as prompted, Kutools doesn't work and I can click anywhere but nothing happens.
Not sure if it has an impact but I'm using Parallells with a proper Office install.
I uninstalled the previous version and installed this beta version.
I still have the same window when I open Excel saying detong.kteloader generated a problem. And if I do not desactivate Kutools as prompted, Kutools doesn't work and I can click anywhere but nothing happens.
Not sure if it has an impact but I'm using Parallells with a proper Office install.
1 year ago
·
#3260 Hi there,
Please try the beta version: https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
If there are any problems, please don't hesitate to ask me.
Amanda
Please try the beta version: https://download.extendoffice.com/downloads/Kutools-for-Excel/beta/27.00/KutoolsforExcelSetup.exe
If there are any problems, please don't hesitate to ask me.
Amanda
1 year ago
·
#3254 I have the same issue, Kutools doesn't work because of this, and the solution does not work on my side.
Is there anything we can do?
Is there anything we can do?
2 years ago
·
#2338 Which version of Windows operating system am I running?[/url] ), Excel version and the language you are using on your computer. Also, please send us how did the add-in go wrong in detail, a picture or file attachmemt would be even better. Is it because of a feature you were using, or a specific file you were opening? Or it just happens after you open an excel file? ... And how does it look when the add-in went wrong?
We will definitly try our best to fix the bugs. However, since the problems can vary widely, especially on so much different computer environment, it will take us a lot of time. So, please update to our latest version, or ask us to send you the version that works on your computer for your current use.
So sorry for the trouble.
Yours,
Amanda
Hi Indra,
Could you please provide me the information about your computer? Thanks in advance.
Amanda
Amanda;
We are having the same issue in that the Loading is showing with no extension. We do not have KutoolsBootInformation in the KuTools for Excel Folder. Have removed and reinstalled KUTools from the link you provided. Currently Excel goes into Not Responding when opening with the KUTools Add-Ins. The loading Add-Ins is disabled.
Any Suggestions?
Thanks
We are having the same issue in that the Loading is showing with no extension. We do not have KutoolsBootInformation in the KuTools for Excel Folder. Have removed and reinstalled KUTools from the link you provided. Currently Excel goes into Not Responding when opening with the KUTools Add-Ins. The loading Add-Ins is disabled.
Any Suggestions?
Thanks
2 years ago
·
#2336 Hi all,
If you encountered Detong.Kteloader Add-In problems, please download and reinstall the Kutools for Excel 26: https://www.extendoffice.com/download/kutools-for-excel.html
If you have any further questions, please don't hesitate to let me know.
Amanda
If you encountered Detong.Kteloader Add-In problems, please download and reinstall the Kutools for Excel 26: https://www.extendoffice.com/download/kutools-for-excel.html
If you have any further questions, please don't hesitate to let me know.
Amanda
2 years ago
·
#2335 Thanks alot Amanda,
It's works now, i uninstalled it and install the beta version 20220125.
Good job
It's works now, i uninstalled it and install the beta version 20220125.
Good job
![:)](http://cdn.extendoffice.com/media/com_easydiscuss/images/markitup/emoticon-smile.png)
2 years ago
·
#2334 So sorry for the trouble. The development team provided a newly updated beta, please install it here and give it a try.
If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
[attachment]documents.png[/attachment]
Thanks in advance.
Amanda
Hi banumurti.danardono@gmail.com,
So sorry that the betaI attached on the previous post was an old one. I already updated it in the post. Please install the new beta and try.
So sorry for the trouble. And hope the beta works for you.
Amanda
2 years ago
·
#2333 Hi Amanda,
I installed the Beta , A and P version , but all are not working with same error.
Below is the bootpdebuginfo.txt
Windows Version: Windows 10 (Version 10.0, Build 19041, 64-bit Edition)
Windows UI: English
20220125104813656: ProcessStep001
20220125104813656: ProcessStep002
20220125104813657: ProcessStep003
20220125104813658: ProcessStep004
20220125104813658: ProcessStep005
20220125104813659: ProcessStep006
20220125104813660: ProcessStep007
20220125104813660: ProcessStep008
20220125104813661: ProcessStep009
20220125104813666: ProcessStep010
20220125104813668: ProcessStep011
20220125104813669: ProcessStep012
Thank you
I installed the Beta , A and P version , but all are not working with same error.
Below is the bootpdebuginfo.txt
Windows Version: Windows 10 (Version 10.0, Build 19041, 64-bit Edition)
Windows UI: English
20220125104813656: ProcessStep001
20220125104813656: ProcessStep002
20220125104813657: ProcessStep003
20220125104813658: ProcessStep004
20220125104813658: ProcessStep005
20220125104813659: ProcessStep006
20220125104813660: ProcessStep007
20220125104813660: ProcessStep008
20220125104813661: ProcessStep009
20220125104813666: ProcessStep010
20220125104813668: ProcessStep011
20220125104813669: ProcessStep012
Thank you
2 years ago
·
#2332 Hi oliviatrost,
So sorry for the trouble. The development team provided a newly updated beta, please install it here and give it a try.
If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
Thanks in advance.
Amanda
So sorry for the trouble. The development team provided a newly updated beta, please install it here and give it a try.
If the problem still exists, please send the document in your computer "C:\Users\[User Name]\Documents\Kutools for Excel\KutoolsBootInformation\BootDebugInfo.txt" to amanda@extendoffice.com.
And please change the part "[User Name]" to your actual user name. Or you can just go to the Documents as shown below directly, then find Kutools for Excel > KutoolsBootInformation, then you can find the BootDebugInfo.txt.
Thanks in advance.
Amanda
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